Half of unbiased insurance coverage company workers report feeling burned out, with 87% experiencing elevated workloads over the previous yr, in keeping with new analysis from Liberty Mutual and Safeco’s 2025 Impartial Brokers at Work Examine.
Together with an elevated workload, greater than half (51%) of brokers report feeling overwhelmed by these calls for. Maybe extra alarming is that half of all company workers now report experiencing burnout, the survey discovered.
The frontline workers seems to be bearing the brunt of this stress. Practically two-thirds (65%) of customer-facing workers say they usually really feel confused at work, whereas 57% report being each mentally and bodily exhausted.
“After years of uncertainty in work and life, many company workers are feeling confused and burned out,” stated Crista Walker, vp of Agent Engagement and Applications at Liberty Mutual. “Businesses have to discover new, inventive approaches to caring for workers and fostering well-being.”
When Worker Nicely-Being Impacts the Backside Line
The enterprise implications of burnout are important. The research discovered burned-out workers are twice as more likely to search new employment, with 39% of frontline workers having thought-about leaving their present place. Curiously, most job hunters (63%) plan to stay within the insurance coverage trade, suggesting the difficulty lies with particular office environments moderately than the sector itself, in keeping with the report.
Job satisfaction has predictably declined amongst these experiencing burnout, with many respondents reporting much less satisfaction in comparison with a yr in the past. This presents a paradox for company leaders: regardless of implementing seemingly sturdy assist methods, burnout continues to rise.
The analysis exhibits most businesses consider they’re doing the suitable issues – supporting worker psychological well being (76%), offering flexibility (87%) and selling work-life steadiness (85%). Moreover, 85% of workers report discovering objective of their work, and 73% say they expertise pleasure at work.
But burnout charges stay stubbornly excessive, indicating these conventional methods alone are inadequate in right this moment’s high-pressure setting.
Reimagining Worker Nicely-Being Methods
The research factors to expertise as one promising avenue for reduction. Businesses that invested in digital instruments reported notably decrease burnout charges amongst workers. Specifically, applied sciences that streamline buyer communication confirmed the strongest correlation with diminished burnout ranges.
In response to the report, the highest 5 digital instruments which might be correlated with diminished ranges of burnout in unbiased businesses had been: real-time chat, real-time binding, recorded video proposals, advertising automation and company self-services instruments.
Analysis persistently exhibits that happier workers exhibit increased productiveness, elevated creativity, and higher collaboration – all vital components for businesses seeking to thrive in a aggressive market, in keeping with the report.
View the complete survey report right here.
